FREQUENTLY ASKED QUESTIONS

Please watch the videos in the first option below

WATCH THESE VIDEOS....TRUST US! IT’LL EXPLAIN EVERYTHING

Demonstration of How it Works Video:

How the Mobile Pass Works Once Tour Pass is Purchased

WHAT IS CHARLESTON TOUR PASS AND WHEN IS IT ACTIVATED?

Charleston Tour Pass is a all-access mobile pass that you present to area tours and attractions which admits the purchaser into a multitude of Charleston’s top tours/attractions with no additional fees….admission is included. You present the pass on your mobile device at the ticket window where they will scan your code. Pay nothing at the gate! For a complete list of attractions, visit this page

You have the option of selecting the pass for 1, 2, 3, 4 or 5 days. Depending on how many days purchased, each pass has a limited number of “featured” tours/attractions, plus you can choose as many as you wish from the “Walk-in” category. Reservations are required for the featured category (except Boone Hall Plantation) which is easily done within your mobile pass which works on all mobile phones. You can visit tour/attractions from the Walk-in category anytime they are open, no reservations needed….simply present your mobile device which will display your unique Pass ID number at the gate.

Pass duration determines how many Featured attractions that you can visit. An unlimited number of Walk-in attractions can be visited regardless of pass duration. See table below:

Featured Tours/Attractions: Are typically guided tours that depart at specific times such as: Carriage Tours, Harbor Tours, Historic Walking Tours, City Sightseeing Bus Tours, Plantation Tours. View complete list

Walk-in Tours/Attractions: Do not require reservations (such as a museum) and you can visit as many of these tours/attractions 1x per person while pass is active. View complete list

DO I HAVE TO MAKE RESERVATIONS FOR TOUR/ATTRACTIONS?

Depending on the number of day pass purchased you will have to make reservations for your Featured tours. This is easily done from within the Mobile Pass which is connected to the featured tours booking calendars.

For instance, if you choose a 3-Day Pass, it includes 4 featured tours which need reservations. Featured Tours are generally guided tours that depart at a particular time….such as a carriage, walking or harbor tour.

The Walk-in category tours/attractions do not need reservations. You can be admitted anytime within their operating hours….such as a museum. Simply present your Mobile Pass at the ticket window and you’ll be admitted without any additional fees.

HOW MANY FEATURED TOURS DO I RECEIVE?

The number of featured tours allowed is determined by the duration of the pass you choose. See table below:featured tours allowed

Featured Tours/Attractions: are typically timed tours that require reservations. Reservations are easily made within the Mobile Pass you’ll receive.

Walk-in Attractions: are places that don’t require a reservations. A museum for example can be visited anytime during their operating hours.

WHAT IF ALL FEATURED TOURS ARE BOOKED?

This is highly unlikely. The only way that this could happen is if you purchased Tour Pass and planned to use it the same day. We have duplicate featured tours to prevent this situation. For example:

  • 2 Harbor Tours (Charleston Harbor + SpiritLine).
  • 2 City Bus Tours (GrayLine + Adventure Sightseeing).
  • 3 Walking Tours (Charleston Strolls, Ghost & Dungeon, Ghost & Graveyard).
  • Boone Hall never sells out…they are a Featured Tour but don’t require reservations.
  • 1 Carriage Tour (Palmetto). This is the tour that would sell-out the fastest since they have limited availablity.

If in the rare circumstance that you could not book the  featured tours that you were hoping for then contact us and we’ll refund your pass…no questions asked. As long as your pass has not been activated and is within the 6 month since purchase window.

IS THERE A LIMIT REGARDING HOW MANY ATTRACTIONS I CAN VISIT?

Pass duration determines how many Featured attractions that you can visit. An unlimited number of Walk-in attractions can be visited regardless of pass duration.  For example, if you purchase a 1-Day Pass you can choose 2 featured tours and an unlimited number of attractions from the walk-in category. See table below:

HOW DOES THE MOBILE PASS WORK?

It’s super easy to use. Once you complete purchase you will instantly receive a text and emil with a unique link to open your Mobile Pass (Pass is used exclusively on your mobile phone). When you click the link it will open a mobile browser which will then allow you to book your “Featured Tours” and plan your vacation. Watch video below for a quick demonstration.

Features of the Mobile Pass: 

  • Book your featured tours directly within your Mobile Pass. Once booked, you will receive instant email confirmation of the booking for each featured tour.
  • Detailed attraction information that includes a description, hours, map, directions, website and click-to-call.
  • Map that shows where you are located and where all of the attractions are so you can visit what’s closest.

HOW MANY PEOPLE CAN BE ON ONE PASS?

Each person needs to pay either an adult or child pass price which is selected on the buy now page.

You can purchase one pass can have up to 10 adults and 10 children per pass. A family for instance would purchase one pass, add 2 adults and 2 children all on one pass which can be presently at each attraction where they check everyone on the pass in at once. No need to fumble with printed tickets…Tour Pass is very simple to use.

If you have a large group then please contact us.

ARE THE PASSES ACTIVE FOR CONSECUTIVE DAYS?

All of our multi-day passes are good for 10 days after activation. If you purchased a 3-day pass and begin on a Monday, you can go to the beach on Tuesday, resume touring on Wednesday, visit with family on Thursday and resume touring on Friday! Each day is active until Midnight of that day.

CAN I SHARE MY PASS WITH ANOTHER PERSON?

Yes you can share but each attraction can only be visited 1x per person on the pass. A Charleston Tour Pass can be purchased for multiple persons. For instance, one tour pass can be purchased for up to 10 adults and 10 children on one pass.

Read explaination below.

There’s no way to cheat the system since all attractions are required to check Tour Pass users in upon entry. When you present your mobile pass to participating attractions they will ask for your unique Pass ID number which can be viewed upon opening your mobile pass. The attraction will check-in however many people are present. If for example your pass were purchased for 2 adults and they check-in 2 adults, then that attraction will not allow re-entry in the future since each attraction can only be visited one time per person.

Example: Multiple Persons on One Pass: When Sharing Makes Sense: 

  • In this example the Parents purchased one tour pass for four adults.
  • They are taking their Daughter and Son-in-Law on vacation and wanted to pay for the Tour Pass.
  • The Parents could share their mobile pass link with their Daughter.
  • The Parents could do what they want to do while their Daughter and Son-in-Law could also visit separate attractions they want to see at the same time.
  • The Parents could visit the Charleston Museum which would only check-in 2 of 4 available adults on that pass which would allow their Daughter and Son-in-Law to visit the Charleston Museum at a later time.
  • They could meet-up for lunch at Lewis Barbecue….they could all use the pass there….then split-up again and so forth.
  • Tour Pass is very flexible.

HOW OLD DO YOU HAVE TO BE FOR THE CHILD PASS?

Child passes can be reserved for children between the ages of 4 and 11 years old. Children who are 3 and under are admitted for free into many tours and attractions. Anyone 12 or older will need to purchase an adult pass.

IS IT SAFE TO ENTER MY CREDIT CARD INFO ON THIS SITE?

Absolutely. The site has a valid SSL (secure-socket-layering) web address which can be visually authorized by glancing at the web address bar above and noticing that our address begins with https (secure) and not http (unsecure).

Transactions are processed through Authorize.net, the leader in internet secure transactions.

WHAT IS THE FEATURED TOURS REFUND AND RESCHEDULE POLICIES?

All featured tours/attractions that require scheduling on Charleston Tour Pass have their own individual refund and reschedule policies. They can be viewed on the bottom of each tour/attraction page viewed under the “Included Tours/Attractions” menu item.

To be safe, please cancel or reschedule your tour/attraction within 24 hours of the selected start time.

No-shows will not be refunded by any tour company. To dispute, please call or contact the appropriate tour/attraction directly. Charleston Tour Pass has no authority to authorize policies set by its Vendors.

WHAT IF MY MOBILE DEVICE DIES OR LOSES ITS CHARGE WHEN WE’RE DOING THE PASS?

Tour Pass can be used exclusively on your mobile device via our browser based web-app. If your mobile device doesn’t hold a charge for very long or if you’d rather print your pass then do the following:

  • Book your featured tours first. Remeber your reservation times.
  • Print or write down your pass ID and featured reservation confirmations.
  • You simply need to present your Pass ID to Walk-in attractions.

CAN I GET A REFUND?

If you activated your pass then no, all sales are final after that point. However, if you purchase a pass and don’t activate it, then you can get a full refund within six months of the purchase date. No hassle….no questions.

I WON’T HAVE A CAR. IS THERE FREE TRANSPORTATION (yes there is)

Hop on hop off buses are provided for free by the City of Charleston’s DASH Shuttle Program. There are 3 routes that go all over Charleston and stop at each bus stop every 10-15 minutes. Here’s a map you can print and use. The black dots are bus stops. All bus routes intercept at the Visitor Center located at 375 Meeting Street. 80% of all attractions on Charleston Tour Pass are located within downtown Charleston. To visualize where attractions on Tour Pass are located, visit this page and click on the ‘Map View’ tab: https://charlestontourpass.com/tours-and-attractions/

WHAT IS YOUR PRIVACY POLICY?

We will not share your information with anyone outside of the Charleston Tour Pass group. Vendors are notified when a tour pass purchaser visits their attraction only by name and Pass ID number. No other personal information is shared. View our complete terms and conditions